STORE POLICY

Transparent Policies Because We Care

We founded Cece's Crafty Creations with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

Terms & Conditions

By purchasing, you agree to the following:

 

Return Policy: 

We do not accept returns or exchanges. If you have a problem with your order please reach out to cecescraftycreations@gmail.com:

-Once your item has been delivered, you have 24 hours to contact me if there is any problem with your item caused by an error ON MY PART. Buyer is responsible for shipping to me if this is the case, I will then fix item at no charge to you.

 

Shipping policy: 

Orders will be processed in 3-5 days for glitter. 1-2 weeks for Tumblers.

-There will be absolutely NO address changes once an order has been placed. This is for our protection as well as yours. Please ensure you have entered the correct shipping address. 

-If you have entered the wrong address, and your order has NOT been shipped yet: your order will be cancelled and refunded and you will have to order again with the correct address.

-If your order has been shipped with the wrong address: You will be responsible for contacting USPS to change the address. You can also attempt to make a package intercept on the usps website. you will be responsible for the fees charged.

-If USPS is unable to change the address, and they ship it back to me, I will refund and cancel the order at the time the package is delivered, and you will have to place a new order. I will not provide any type of refund until returned package is received. refund will only include product price, I will not refund shipping.

-Lost USPS packages will be resolved on a case by case basis. Please email us for help If you have not received your order and it's been over 2 weeks. We are NOT obligated to refund or replace any orders due to USPS losing an order. You will have to file a claim with USPS if something is lost.